Trainee Service Advisor - Škoda

Trainee Service Advisor – Škoda | Edinburgh (Sighthill) | Full Time | Up to £31,300 OTE (Year 1) + Excellent Benefits

West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline.

With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach.

Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.

Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.

What’s In It For You

• Up to £31,300 OTE (Year 1) – subject to experience and performance in the role
• Uncapped earning potential beyond year one (typically £35,000+)
• Structured pay plan with clear progression
• Manufacturer training and accreditation (Škoda pathway)
• Company pension scheme
• Staff car scheme & employee savings programmes
• 30 days holiday (including bank holidays)
• Full in-house training, mentoring and coaching 
• Enrolment in the Škoda Service Advisor Accreditation Programme 
• Clear development plan with expected accreditation within 12 months 
• Exposure to modern systems, processes and evolving vehicle technology

Working Hours

• Monday to Friday: 07:45 – 18:00 (with one half day per week)
• 1 in 4 Saturday mornings (paid at overtime rate) once competent in the role

Requirements

Essential

• Confident in a customer-facing role, ideally with experience in reception or a call centre environment
• Hold a full UK driving licence
• Well-presented and professional
• Have strong communication and people skills
• Show resilience, energy and a desire to succeed
• Have excellent attention to detail
• Be motivated to achieve targets and deliver outstanding service
• Enjoy working in a fast-paced, team environment
• Be based within a commutable distance of our Edinburgh (Sighthill) dealership

Desirable

• Previous customer service, retail or hospitality experience
• Interest in the automotive industry
• Experience working to targets or KPIs

The Role

• Welcoming customers and managing their service journey from arrival to collection
• Understanding customer requirements and accurately booking vehicles for work
• Checking vehicle history, recalls, service plans and warranty details
• Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
• Keeping customers updated throughout the day and gaining authority for additional work
• Arranging courtesy cars and onward travel
• Explaining completed work and invoices clearly at handover
• Processing payments and ensuring a smooth, professional customer experience
• Presenting and assisting customers to purchase service plans (targeted commission earnings)
• Obtaining & updating GDPR data for communications and marketing purposes

Please only apply if you are genuinely interested in this role.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.