Customer Service Representative

Customer Service Representative

Location: Northampton, NN3

Salary: £13.50 per hour

Start Date: ASAP

Working hours: Full time 0730 - 1630

NOTE: This is a temp 3-month contract

The Role:

To exceed Customer's expectations.

Through providing exceptional customer services when receiving and processing of customer orders, dealing with any queries, orders and shipments.

Key Responsibilities:

• Liaising with production to ensure order fulfilment
• Liaising with Customers
• Answers customer support messages via telephone or email promptly to enhance the customer service experience
• Patiently listens attentively to customer and connects them with the appropriate department to address their needs
• Maintain accurate records of customer complaints on the relevant software system
• Ensure that the customer account information is processed accurately and efficiently.
• The data collected will be used to provide reports to measure customer satisfaction
• Data confidentiality is critical to our business, the role holder should maintain strict standards to protect confidential information
• Works with management to maintain best practices for efficient communication with customers
• Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
• Communicate with team lead to give feedback to help improve customer service culture, response time and tools
• Other duties within the candidate's capabilities and the needs of the department

Requirements:

• Excellent communication skills being confident, clear and professional
• Previous experience in a similar role with excellent customer services skills.
• IT Literate with skills in Word and Excel and Outlook
• Attention to detail and accurate working
• Be able to manage and organise time with multiple changing priorities
• A second language would be advantageous but not essential

Perks & Details:

• Half day Friday
• Growing company
• Opportunity to learn new skills

How to Apply:

If you're ready to join a growing company and make a real impact apply now with your CV or contact us on (phone number removed)

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.